General conditions of the service

Hola Barcelona, your travel solution

Passengers are not permitted to smoke, eat or drink on the bus.
Pets are only allowed if they are transported in an appropriate pet carrier so that they do not create a mess or inconvenience other passengers.
Standing on the top deck is not permitted when the bus is moving.
Passengers must not lean out of the bus.
Passengers must comply with a suitable dress code (it is not permitted to travel in swimsuits, shirtless, etc.).
Passengers are not permitted to open umbrellas on the bus.
Passengers travelling with luggage or pushchairs for small children must store them in the central space on the lower deck of the bus, next to the rear staircase, and must not leave them unattended.
People with wheelchairs will find an appropriate space reserved on the lower deck of the buses.
Electric scooters or other personal mobility electric vehicles (unicycles and segways ) are not permitted.

Passengers are obliged to comply with the obligations and duties set out in the Passenger Rules.
Bus timetable information can be found at each stop, as well as on the buses themselves.
The organisation shall not be liable for any changes that may be implemented due to force majeure or circumstances beyond its control.
If any special event or public holiday makes it necessary to alter the published timetable, journey time or frequency of service, the tourist offices or the tour guides on the buses themselves will duly notify the passengers about these changes.
The organisation reserves the right to vary departure points and timetables without prior notice and to establish and/or remove stops when necessary.
The organisation is not liable for the changes that may be made by the sponsors/partners with regard to passenger discount booklets. Discounts are applicable during the current year.
We reserve the right to refuse admission to our buses and complaints forms are available on board.
The organisation is not responsible for objects lost or left behind on the bus.
It is not guaranteed that groups will be able to travel together on the same bus. This will depend on the availability of places on board.

Remember that you must always follow the instructions provided by the guide. Thank you very much.

Ticket reservations are valid for 90 calendar days from the date of purchase.
Ticket purchase does not guarantee a specific seat.
Ticket purchase does not guarantee access to any of Barcelona’s emblematic points of interest and attractions. We recommend planning your visit by gathering the relevant information and buying your tickets in advance, particularly during high season.
Refunds cannot be made once a ticket has been purchased.
Barcelona Bus Turístic tickets are valid for either one calendar day or two consecutive calendar days, not for 24/48 hour periods. The one-day ticket is valid until the end of service on the day the ticket is used.
No refunds or exchanges will be made in respect of tickets that are lost or stolen.
Ticket purchase includes one set of headphones with audio guide per person. Keep them with you for the duration of your ticket validity and wear them so that they can be used when you are on board the Barcelona Bus Turístic.
When purchasing tickets online, you need to download the voucher and print it out. If you made the purchase on the Hola Barcelona platform you can choose to save it and present it on your mobile device.
If you require an invoice when purchasing tickets on board the vehicle, you should send your tax details (Tax no, business name and address) to clientstmb@tmb.cat. You should attached the scanned Simplified Invoice or your tickets.

Passengers are not permitted to smoke, eat or drink on the bus.
Pets are only allowed if they are transported in an appropriate pet carrier so that they do not create a mess or inconvenience other passengers.
Standing on the top deck is not permitted when the bus is moving.
Passengers must not lean out of the bus.
Minors must travel with an adult.
Passengers must comply with a suitable dress code (it is not permitted to travel in swimsuits, shirtless, etc.).
Passengers are not permitted to open umbrellas on the bus.
Passengers travelling with luggage or pushchairs for small children must store them in the central space on the lower deck of the bus, next to the rear staircase, and must not leave them unattended.
People with wheelchairs will find an appropriate space reserved on the lower deck of the buses.

Refunds cannot be made once a ticket has been purchased. Tickets for the Barcelona Panoramic Bus are only valid for the day and time indicated on the booking.
No refunds or exchanges will be made in respect of tickets that are lost or stolen.
The organisation shall not be liable for any changes that may be implemented due to force majeure or circumstances beyond its control.
We reserve the right to refuse admission to our buses and complaints forms are available on board.
Passengers are obliged to comply with the obligations and duties set out in the Passenger Rules.
If you require an invoice when purchasing tickets on board the vehicle, you should send your tax details (Tax no, business name and address) to clientstmb@tmb.cat. You should attached the scanned Simplified Invoice or your tickets.

General conditions of the service of Barcelona Bus Turístic